Refund policy

Due to hygiene and safety reasons, opened or used hair care products are not eligible for return or exchange unless the product received is damaged, defective, or incorrect.

Customers must report damaged, leaking, defective, or incorrect items within 48 hours of delivery by contacting our support team along with relevant images or videos as proof.

Approved refunds, if applicable, will be processed to the original payment method within 2-3 business days.

Shipping charges are non-refundable unless the issue occurred due to an error from Délhair's Professional.