Terms of service

TERMS OF SERVICE

Last Updated: May 23, 2026

OVERVIEW

Welcome to Délhair's Professional (“Délhair's”, “we”, “our”, or “us”). Délhair's Professional is a hair care brand operated by VMS Traders.

These Terms of Service (“Terms”) govern your access to and use of our website, products, and services available through https://www.delhairs.com/.

By accessing our website or purchasing our products, you agree to be bound by these Terms, our policies, and all applicable laws. If you do not agree with these Terms, please do not use our website or services.

Our store is hosted on Shopify Inc., which provides us with the ecommerce platform that enables us to offer our products and services online.

SECTION 1 - ELIGIBILITY & ACCOUNT RESPONSIBILITY

By using this website, you confirm that you are at least 18 years old or are accessing the website under the supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information during account registration or checkout and to update such information when necessary.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

SECTION 2 - PRODUCTS & SERVICES

We strive to display our products, packaging, descriptions, and colors as accurately as possible. However, actual product appearance may vary depending on your device settings and screen resolution.

All products are subject to availability. We reserve the right to discontinue or modify products, pricing, packaging, ingredients, or specifications at any time without prior notice.

Our products are intended for personal use only and not for commercial resale.

SECTION 3 - PRODUCT DISCLAIMER

Our hair care products are intended for external use only.

Individual results may vary depending on hair type, scalp condition, lifestyle, environmental factors, and consistency of usage.

Customers are advised to perform a patch test before full application. If irritation, discomfort, or allergic reaction occurs, discontinue use immediately and consult a medical professional.

The information provided on this website is for general informational purposes only and is not intended to diagnose, treat, cure, or prevent any medical condition.

SECTION 4 - ORDERS & PAYMENTS

Placing an order on our website constitutes an offer to purchase our products. We reserve the right to accept, reject, cancel, or limit any order at our sole discretion.

Orders will only be processed after successful payment authorization and verification.

For Cash on Delivery (COD) orders, Délhair's Professional reserves the right to verify customer details before dispatching the order. Repeated refusal of COD orders or suspicious activity may result in cancellation or restriction of future orders.

We reserve the right to cancel orders due to:

  • Product unavailability

  • Pricing or technical errors

  • Payment issues

  • Suspected fraud

  • Incomplete or inaccurate customer information

SECTION 5 - PRICING

All prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable GST unless otherwise specified.

Shipping charges, if applicable, will be calculated and displayed during checkout.

Prices, discounts, and promotional offers are subject to change without prior notice.

SECTION 6 - SHIPPING & DELIVERY

Orders are generally processed within 1–3 business days.

Estimated delivery timelines are provided for convenience only and are not guaranteed. Delivery delays may occur due to courier issues, weather conditions, public holidays, operational disruptions, or circumstances beyond our reasonable control.

Once the order has been handed over to the courier partner, the risk of loss and title for the products passes to the customer.

SECTION 7 - RETURNS & REFUNDS

Due to hygiene and safety reasons, opened or used hair care products are not eligible for return or exchange unless the product received is damaged, defective, or incorrect.

Customers must report damaged, leaking, defective, or incorrect items within 48 hours of delivery by contacting our support team along with relevant images or videos as proof.

Approved refunds, if applicable, will be processed to the original payment method within 5–7 business days.

Shipping charges are non-refundable unless the issue occurred due to an error from Délhair's Professional.

SECTION 8 - INTELLECTUAL PROPERTY

All content on this website, including but not limited to logos, product names, designs, images, graphics, videos, text, branding elements, and website design, is the intellectual property of Délhair's Professional or its licensors and is protected under applicable intellectual property laws.

No content from this website may be copied, reproduced, distributed, modified, or used without prior written permission.

SECTION 9 - THIRD-PARTY LINKS

Our website may contain links to third-party websites or services for your convenience.

We are not responsible for the content, policies, or practices of any third-party websites. Accessing third-party websites is done entirely at your own risk.

SECTION 10 - PRIVACY

Your use of our website is also governed by our Privacy Policy available at:

https://www.delhairs.com/policies/privacy-policy

By using our services, you consent to the collection and use of information as described in our Privacy Policy.

SECTION 11 - USER REVIEWS & FEEDBACK

If you submit reviews, testimonials, suggestions, feedback, or other content to us, you grant Délhair's Professional a non-exclusive, royalty-free, perpetual, and worldwide right to use, reproduce, publish, modify, and display such content for marketing and business purposes.

You agree not to submit any content that is unlawful, defamatory, abusive, misleading, harmful, or infringes upon the rights of any third party.

SECTION 12 - PROHIBITED ACTIVITIES

You agree not to:

  • Use the website for unlawful purposes

  • Upload malicious code, malware, or viruses

  • Attempt unauthorized access to our systems or data

  • Copy or exploit website content without permission

  • Misrepresent your identity or payment information

  • Engage in fraudulent transactions or abusive purchasing behavior

  • Interfere with the functionality or security of the website

We reserve the right to suspend or terminate access to our services for violations of these Terms.

SECTION 13 - DISCLAIMER OF WARRANTIES

All products and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

We do not guarantee uninterrupted, secure, or error-free operation of the website or guarantee that product results will meet every individual's expectations.

SECTION 14 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Délhair's Professional, VMS Traders, its directors, employees, affiliates, partners, and service providers shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

SECTION 15 - INDEMNIFICATION

You agree to indemnify and hold harmless Délhair's Professional, VMS Traders, and their affiliates, employees, partners, and service providers from any claims, liabilities, damages, losses, or expenses arising from your breach of these Terms or misuse of the website.

SECTION 16 - GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or services shall be subject to the exclusive jurisdiction of the courts located in New Delhi, Delhi.

SECTION 17 - CHANGES TO TERMS

We reserve the right to modify or update these Terms at any time without prior notice.

Changes become effective immediately upon posting on the website. Continued use of the website following any updates constitutes acceptance of the revised Terms.

SECTION 18 - CONTACT INFORMATION

Délhair's Professional
(Operated by VMS Traders)

Website:
https://www.delhairs.com/

Email:
vmstraders9@gmail.com

Phone:
+91 78384 80808

Registered Address:
Basement, J-13/59 - Below 24x7,
1, Major Sudesh Kumar Marg,
Opposite Ajay Makan's House,
Rajouri Garden,
New Delhi, Delhi - 110027
India