Cancellation & Refunds
Order Cancellation
- Orders can be cancelled within 24 hours of placing the order or before the order is shipped.
- Once an order has been shipped, it cannot be cancelled.
- To request a cancellation, contact us via WhatsApp or email.
Returns & Exchanges
- Due to hygiene and safety reasons, used, worn, washed, or damaged hair products cannot be returned or exchanged.
- Products must be unused, in original packaging, and in resalable condition.
- Return requests must be made within 7 days of delivery.
Damaged or Incorrect Products
- If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
- Share clear photos/videos of the product and packaging for verification.
- After verification, we will arrange a replacement or refund.
Refund Process
- Approved refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method used during purchase.
- Shipping charges (if any) are non-refundable unless the error was on our side.
Non-Returnable Items
The following items are not eligible for return or refund:
- Used or worn wigs
- Opened hair extensions
- Customized or made-to-order products
- Products damaged by misuse
Contact Us
For any cancellation, return, or refund-related queries:
📞 +91 99990 02925
📧 support@Delhairs.com
We reserve the right to modify this policy at any time without prior notice.